IT Support Technician (Apprentice) – Education South West
37 hours per week & 52 weeks per year – starting as soon as possible
Salary: starting grade A1 (£17,711)
The primary function of this role is to provide professional, efficient, proactive and reactionary IT support, play an active part in project rollouts and to provide a first point of contact for technical support requests. The IT Services team is a centralised team supporting the whole Trust as part of the shared services operation.
As an IT Support Technician your responsibilities will include:
- Act as first point of contact for the IT department via both phone and email.
- To accurately log and categorise support tickets and requests.
- Provide technical support and guidance to staff and students for a wide range of software applications including curriculum and administration software.
- Supporting a wide range of infrastructure including Microsoft Desktop and Server product range, Wireless Technology, Cloud based web applications and more.
- Maintain, update, and audit asset system with details of all IT equipment.
- Maintenance of client hardware including laptops, desktops, tablets, multi-functional printers, projectors, and speakers across the multi academy trust.
- Configuration/installation projects including software, hardware, and infrastructure across the multi academy trust.
- Provision new user accounts for various systems.
A role in the IT Services department of Education South West brings a great opportunity to work in a dynamic, fast paced environment with great opportunity for professional development and training.
As a part of this position you will be enrolled on a Level 3 Information Communication Technician apprenticeship focusing on the Support Technician option with a leading apprenticeship provider. This will be a 16-month training program that will include online learning, work-based projects, residential training at the training centre, regular learner mentor progress reviews and an end point assessment (EPA).
Learners are required to complete the EPA which consists of 2 distinct assessment methods. The individual assessment methods will each be graded with an overall grade produced.
- Assessment method 1: Professional Discussion Underpinned by Portfolio
- Assessment method 2: Project Report with Questioning
Functional skills in Maths and English will be undertaken whilst on programme if unable to be evidenced at programme enrolment.
As a part of your apprenticeship training you will gain industry recognised accreditations as well as the Level 3 Information Communication Technician Apprenticeship. Successful completion of this training could lead to Jobs such as IT Support Team Leader or IT Support Specialist and will provide a good platform for further learning progression.
Please email your completed application to: Thomas.Dring@educationsouthwest.org.uk
Click here for an application form
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ESW is committed to safeguarding and protecting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and an enhanced disclosure via the Disclosure and Barring Service.